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Web Privacy Policy

We explain you here all about the personal information we collect and what we're using it for.

In accordance with the provisions of arts. 13 and 14 of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter, "GDPR"), and articles 6 and 11 of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (hereinafter, "LOPDGDD"), which regulates the right to information prior to data collection, we inform you about our data processing policy.


This privacy policy applies to data collected through the website and social networks of Yolovivo, S.L.


Details of the Data Controller:


TAX ID: B16706319

Domicilio social: Alameda Mazarredo, 25, 1º; 48009 Bilbao (España)

Register entry: KOOK 0, VOLUME 6021, REGISTRATION Nº1 of the Commercial Register of Bizkaia.

Contact Email:


Purposes of data processing:


- To respond to queries made through the contact form on the website, our Chat or by email to

- To manage purchases and registrations to participate in our online experiences.

- Manage the testimonials and comments left about our events on our website or social networks.

- Make electronic communications about news and activities carried out.

- Manage the database of people subscribed to our newsletter.


Data retention period

The data will be kept as long as the owner does not request the deletion of their data from our customer and/or subscriber databases.


Your data protection rights

- Access

- Correct

- Delete

- Other rights as detailed in the extended data protection information.





Who is responsible for the processing of your personal data?

The personal data provided through our web portal: will be processed under the responsibility of YOLOVIVO S.L. with CIF: B16706319 and address for communication purposes at Alameda Mazarredo, 25, 1º; 48009, Bilbao (Spain) and registered in: BOOK 0, VOLUME 6021, REGISTRATION Nº1 of the Bizkaia Business Register.


What personal data do we collect?

Yolovivo, S.L. collects the following categories of personal data through this website:


Of an identifying nature when the interested party:

- Makes use of a contact form, chat or contact email.

- Subscribes to the newsletter.

- Or leaves a comment on the web blog or on Yolovivo's social networks.


Of a banking nature

- When purchasing a ticket to participate in one of the Experiences sold on the website.


Type of personal data collected?

- First name

- Surname

- Your email address

- Billing address


- Bank card number


Technical data such as your IP address or location when executing own and third party cookies used in this portal. To learn more about the cookies used by this portal visit our Cookies Policy.


Bank card details are not stored either on the Yolovivo server or on the server of your Wix Payment provider once the payment process has been completed.

For what purpose do we process your data?

- The data collected through the contact form, chat and our email will be processed to respond to queries made.


- The data collected through our newsletter will be processed to send electronic communications about news, novelties and promotions related to Yolovivo's commercial activity.


- The data collected through our eCommerce will be processed for administrative, accounting and tax management. As well as the attention and technical management necessary for the correct participation in the (s) Experience (s) acquired (s).


- The data that may be collected and subjected to treatment through our social networks will only be used to manage the comments left through them.

What is the legitimacy of the data processing?

- Express consent

Granted by the user when sending us a query via the contact form, chat or email; when making a comment on any of our social networks; or subscribing to our newsletter.


- Contractual execution

For the processing of the data of people who purchase a ticket to participate in any of the experiences sold by Yolovivo, S.L.


How long do we keep the data?

The personal data that you provide us with by any of the above-mentioned means will be kept for as long as you do not ask us to delete it. And, where appropriate, for the period provided for by current legislation applicable to the prescription of liabilities arising from the service provided via the Internet.


With regard to the data necessary for invoicing purposes, a minimum retention period of 5 years is foreseen in accordance with current Spanish tax legislation.


To which recipients is your data communicated?

Yolovivo, S.L., does not foresee any communication or transfer of data to third parties. With the exception of exceptions or legal obligations.



Some of the Experiences promoted and sold by Yolovivo, S.L. will be carried out on behalf of and under the sponsorship of third parties.


In these cases, Yolovivo, S.L. will act as Data Processor with respect to the personal data collected. Yolovivo, S.L. may communicate the registration and contact details to the entity sponsoring the Experience.


Are there any international transfers of your data?

No international transfers of your data to third parties are foreseen.


Where is your data stored?

Our physical server provider for storing personal data collected through our portal is Wix, a company based in Israel. Ltd. is based in Israel, which is considered by the European Commission to offer an adequate level of protection of Personal Information for residents of EU Member States.


According to its privacy policy your data may be stored in data centres located in the United States of America, Ireland, South Korea, Taiwan and Israel. To learn more about our provider's Privacy Policy please visit:


What rights do you have and how can you exercise them?

You can send your communications and exercise your rights by sending an express request to the following e-mail address


In order to deal with your request, you must attach a copy of your identity document and specify in your request the right you are exercising.


Pursuant to the provisions of the RGPD, your rights are:


Right of access: you may request information about the personal data we hold about you.

Right of rectification: you can communicate any changes to your personal data.

Right to erasure and the right to be forgotten: you can request the erasure of your personal data after it has been blocked.

Right to limit processing: this means restricting the processing of personal data.

Right to object: you may withdraw your consent to the processing of your data by objecting to further processing.


In some cases, the request may be refused if you request the deletion of data necessary for compliance with legal obligations.


If you consider that you have not obtained full satisfaction in the exercise of your rights, you may lodge a complaint with the national supervisory authority by contacting the Spanish Data Protection Agency, C/ Jorge Juan, 6 - 28001 Madrid. Or before the competent regional authority.


Who is responsible for the accuracy and veracity of the data provided?

You as the user of this web portal are solely responsible for the truthfulness and accuracy of the data provided, exonerating the data controller of any responsibility in this regard.


Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated.


Yolovivo, S.L. is not responsible for the veracity of the information that is not of its own elaboration and that comes from another source, so it does not assume any responsibility for hypothetical damages that may arise from the use of such information.


How do we handle the personal data of minors?

In general, our services are not specifically addressed to minors.


However, in the event that any of them are addressed to minors under thirteen years of age, in accordance with article 8 of the RGPD and article 7 of the LO 3/2018, of 5 December (LOPDGDD) Yolovivo, S.L. will require the valid, free, unequivocal, specific and informed consent of their legal guardians to process the personal data of minors under thirteen years of age.


In the case of persons over thirteen years of age, data may be processed with the consent of the user, except in those cases in which the law requires the assistance of the holders of parental authority or guardianship.


What security measures do we apply to protect your personal data?

Yolovivo, S.L. has adopted the levels of security for the protection of personal data appropriate to the treatment we carry out, and we try to install those additional technical means or measures within our reach to avoid the loss, misuse, alteration, unauthorised access and theft of the personal data provided by users and clients.


Yolovivo, S.L. is not responsible for hypothetical damages or prejudices that could be derived from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operative functioning of this electronic system, caused by reasons beyond Yolovivo, S.L.'s control.


Nor is it responsible for delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Centre, in the Internet system or in other electronic systems, as well as for damages that may be caused by third parties through illegitimate intromissions beyond the control of Yolovivo, S.L.


Nevertheless, the user must be aware that Internet security measures are not impregnable.


Can the privacy policy be modified?

This privacy policy can be modified. We recommend that you review the privacy policy from time to time.





Web privacy policy updated in 2021 by Paola Aquino

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